Refund policy

RETURNS / EXCHANGES / REFUNDS POLICY

RETURNS

Returns are accepted only for the following reasons:

• Defective product

• Damaged product

• Incorrect product received

• Undelivered product

• Return requests must be raised within 24 hours of delivery.

• Approved returns do not qualify for cash refunds.

To initiate a return, please email us at hello@flyjone.in with your order details and clear images/videos of the issue (if applicable).

REFUNDS

• Refunds are issued only in the form of store credit coupon codes.

• Store credit is valid for 60 days from the date of issue.

• No cash refunds are provided under any circumstances.

EXCHANGES

• Exchanges are permitted only for size-related issues.

• Exchange requests must be raised within 24–48 hours of receiving the product.

• Exchanges are one-time only per order.

• All exchanges are subject to stock availability.

• If the requested size or product is unavailable, store credit will be issued instead.

• A delivery/exchange shipping fee will be applicable and must be borne by the customer.

• Exchange orders will be delivered within 7–10 working days.

To request an exchange, please email us at hello@flyjone.in with your order number and required size.

IMPORTANT NOTES

• No returns, refunds, or exchanges on Sale items.

• Products purchased during a Sale are final and not eligible for return, refund, or exchange.

ACCURATE SHIPPING INFORMATION

• Customers are responsible for providing correct and complete shipping details at checkout.

• We are not liable for delays, losses, or non-delivery caused by incorrect or incomplete address details.